Privacy & Terms

HANSEM TRAVEL (referred to as "Hansem Travel," "we," "our," and "us") has created this privacy statement ("Statement") to demonstrate our firm commitment to protecting the privacy of the information you provide to us when using www.hansemtravel.com (referred to as "the website").

At Hansem Travel, we value the trust and confidence of all visitors to our website. We want you to know that we do not sell, rent, or trade email lists with other companies and businesses for marketing purposes. Your privacy is important to us, and we are dedicated to protecting the information you share with us. In order to safeguard your privacy, Hansem Travel adheres to different principles in line with global practices for customer privacy and data protection.

  • We will not sell or provide your name, mailing address, phone number, email address, or any other information to any third parties.

  • We employ state-of-the-art security measures to protect your information from unauthorized access.

To provide you with our services, we are required by law to collect your personal data. This Privacy Policy (referred to as the "Policy") informs users ("User" or "You") of our policies regarding the processing of Personal Information we receive from users of www.hansemtravel.com.

We take your privacy seriously and strive to provide all visitors and users of the website with a safe and secure environment.

The personal information collected on www.hansemtravel.com is controlled and processed by the data controller:

HANSEM TRAVEL
341 North Rd k, Coquitlam, BC V3K 3V8
Tel: 404-445-9265
Email: hansemtravel@gmail.com

INFORMATION WE COLLECT AND OBTAIN

We obtain personal information about you from various sources, including information you provide directly, information obtained from other sources, and information gathered through automated means.

Account Information

When you contact us, register with us, or receive services from us, we collect information about you. This may include your name, email address, phone numbers, employer, physical addresses, passport number, gender, and date of birth for travelers. If we book travel for your companions, we may collect similar information about them. This information is stored in your traveler profile, which is used to facilitate travel bookings and provide our services. You may choose to provide additional information in your traveler profile, such as frequent traveler credentials, government identifiers, and emergency contact information.

Travel Information

If you book travel with us, we collect details about your travel arrangements, including arrival and departure locations, airline, hotel, car rental information, and any other necessary information to complete your bookings. We may also collect special categories of information to accommodate accessibility requirements, meal preferences, or other requested services.

Payment Information

To process payments for bookings and other transactions, we collect payment card information and other details necessary for payment processing.

Precise Location

In addition to general location information obtained through travel itineraries or IP addresses, we may collect your precise location under certain circumstances. This may occur through our mobile applications with your consent.

HOW WE USE THE INFORMATION WE OBTAIN

We, or service providers acting on our behalf, use the information collected from and about you for the following purposes:

  • Providing our services, including authorizing purchases and completing requested transactions.

  • Sending promotional materials, alerts, and other communications, including text/SMS messages if you have opted in to receive them.

  • Communicating about special events, promotions, programs, offers, surveys, contests, and market research.

  • Responding to inquiries from you and other third parties, including law enforcement agencies.

  • Anonymizing or de-identifying personal information to provide aggregated data reports to third parties.

  • Providing technical support.

  • Generating content suggestions based on your preferences.

  • Supplementing personal information with additional data from publicly available sources, commercial sources, affiliates, and business partners.

  • Associating your browser and/or device with other browsers or devices you use for easier access to content, advertising, and other purposes.

  • Operating, evaluating, and improving our business, including data analytics, communication management, employment application processing, accounting, auditing, and other internal functions.

  • Protecting against fraud, unlawful activity, and other liabilities.

  • Complying with legal requirements, industry standards, contractual obligations, and our terms of service and policies.

  • Other purposes for which we provide specific notice at the time of data collection.

DISCLOSURE OF YOUR PERSONAL INFORMATION

We may disclose your personal information to selected third parties, including:

  • Third-party service providers who perform services on our behalf, such as IT and email distribution services, for the purposes mentioned above.

  • Advisors such as accountants, lawyers, and consultants.

  • Prospective buyers or sellers of our business or assets, and their respective advisors, in connection with a sale or purchase.

  • Analytics providers who assist us in improving and optimizing our websites.

  • Law enforcement agencies or other third parties as necessary to comply with legal obligations, enforce agreements, protect our rights, property, or safety, and detect and prevent fraud and other unlawful activities.

We may also disclose your personal information to third parties if required by law or to protect the rights, property, or safety of Hansem Travel, our customers, or others. This includes sharing information with companies and organizations for fraud detection and protection, as well as credit risk reduction.

HOW WE HOLD AND PROTECT YOUR PERSONAL INFORMATION

We take all reasonable steps necessary to ensure that your personal information is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions are processed by third parties using SSL encryption technology. If you have a password or API key to access certain parts of our site or apps, it is your responsibility to keep it confidential. Please do not share your password or API key with anyone.

Although we strive to protect your personal information, please be aware that the transmission of information over the internet is not completely secure. We cannot guarantee the security of data transmitted to our site, and any transmission is at your own risk. Once we receive your information, we implement strict procedures and security features to prevent unauthorized access.

OUR RETENTION OF YOUR PERSONAL INFORMATION

The retention period for your information depends on the purpose for which it was collected and used. We will not retain your personal information longer than necessary, unless required for business purposes or legal requirements.

YOUR RIGHTS TO YOUR DATA

All personal information we collect belongs to you. We act as a collector and processor of your personal information, respecting your rights and facilitating the exercise of those rights. If you wish to exercise any of your rights, please contact us, and we will assist you free of charge. We will promptly inform you of the actions taken in response to your request, within 30 calendar days as required by regulations. You have several rights related to your personal information, including:

  • Right to access: You may obtain confirmation of whether your personal data is being processed and access the personal data we hold about you. You are entitled to view, amend, or delete your personal information. Please email your request to our data protection office at hansemtravel@gmail.com, and we will work with you to remove any personal data we may have.

  • Right to rectify inaccurate personal information and have incomplete personal data completed, including by providing supplementary statements.

  • Right to erase your personal information: Please note that a request to erase your personal information will alsoterminate your account on the Site. We will automatically and promptly erase your personal information when it is no longer necessary for the purposes for which it was collected or processed.

  • Right to restrict processing of your personal information.

  • Right to data portability: You may obtain the personal data you have provided to us and transmit it to another Personal Information Controller.

  • Right to object to the processing of your personal information.

  • Right to withdraw your consent to the usage of your personal information at any time.

  • Right to lodge a complaint: If you believe that we have not complied with this Privacy Policy regarding your personal information, you may contact our Data Protection Officer. We will promptly investigate your complaint and respond to you within 30 calendar days.

GOOGLE ANALYTICS

When visitors browse the website, we utilize a third-party service called Google Analytics to collect standard internet log information and visitor behavior patterns. This data helps us track the number of visitors to various parts of the site and their interactions. The information is processed in a way that does not personally identify individuals, and we do not attempt to identify the identities of website visitors, nor do we allow Google to do so.

ENSURING PRIVACY

To secure the transfer of data between our websites, applications, and backends, we use SSL (Secure Socket Layer) encryption for communication. We protect our systems and processes through a series of technical and organizational measures, including data encryption, pseudonymization and anonymization, access restrictions and controls, firewalls and recovery systems, and integrity testing. Our employees undergo regular training in handling personal data and are required to observe data secrecy in accordance with legal requirements.

MINORS

We do not knowingly collect or process personal data of individuals under the age of 16. If we become aware that we have collected information from a minor, we will take immediate steps to remove their information. If you believe that we have processed or still hold information about minors, please contact us at hansemtravel@gmail.com, and we will promptly remove the information.

CHANGES TO THE PRIVACY STATEMENT

The effective date at the bottom of this page indicates when this Privacy Statement was last revised. We will notify you in advance of any significant changes to allow you time to review them. Any change becomes effective when we post the revised Privacy Statement. By continuing to use our services following such changes, you indicate your acceptance of the revised Privacy Statement.

Updated: July 7, 2023

HANSEM TRAVEL